Miriam Gaudelli

Your Instructor

  • Miriam Gaudelli started her entrepreneurship journey in her twenties.  She took each obstacle and hurdle in her way as a learning experience and built a successful business for herself.  She recognized early on the importance of client relationships and used them to build a loyal and growing clientele.  She is now ready to share her tricks of the trade with others.  If you are a service provider, this course will help you bring your business to the next level.  Here is what The Client Success Cycle will do for you:
  • Learn to connect with clients
  • Set the goal for each interaction
  • Ensure customer satisfaction
  • Use the follow-up to get referrals and more bookings

Course curriculum

    1. Welcome to The Client Success Cycle

      FREE PREVIEW

    1. 1.1 The Greeting

    2. 1.2 Set the Goal and Tone

    3. 1.3 Who is the Decision Maker?

    4. 1.4 Educate, Don't Sell

    5. 1.5 Determine How to Put People at Ease

    6. 1.6 Stay Professional Physically and Verbally

    7. 1.7 Rephrase your Questions and Answers

    8. 1.8 The Devil is in the Details

    9. 1.9 Explain the Process

    10. 1.10 Get them Saying Yes

    1. The Interview a.k.a. the Needs Analysis

    2. 2.2 Listen More than you Speak

    3. 2.3 Open-Ended vs Closed-Ended Questions

    4. 2.4 Learn to Manage Tangents

    5. 2.5 Be Friendly, Not Friends

    6. 2.6 How do they Make Decisions?

    7. 2.7 What is their Deciding Factor?

    8. 2.8 It's About the Client

    9. 2.9 There is Power in Paraphrasing

    10. 2.10 What is the Plan?

    11. 2.11 Simplify What You Say

    12. 2.12 treat Your Client as a Person, Not a Sale

    13. 2.13 Honesty Pays Off

    14. 2.14 Plant the Seed

    15. 2.15 Stay Present

    16. 2.16 Look for Patterns

    17. 2.17 Paraphrase What you Said

    18. 2.18 Communication Killers

    1. 3.1 Continue Communicating

    2. 3.2 Listen with your Eyes

    3. 3.3 Always be Educating

    4. 3.4 Benefits of Benefits

    1. 4.1: The Close

    2. 4.2: Ask and you Shall Receive

    3. 4.3: Use Your Whole Cycle to Book the Follow-Up

    4. 4.4: Don't Take it Personally

    5. 4.5: Be Organized

    6. 4.6: Thank You

    1. 5.1: The Follow-Up

    2. 5.2: Know the Value in the Follow-Up

    3. 5.3: Hire Someone and Train Them

    4. 5.4: Take Notes

    5. 5.5: What a Follow-Up Includes

    6. 5.6: Thank You and Good Luck

About this course

  • $249.00
  • 46 lessons
  • 1.5 hours of video content
  • Lots of takeaway exercises
  • A path to success

Social proof: testimonials

“I'm working to build a massage therapy clientele. This course helped me to look at it in a strategic way instead of just running around looking for new clients all the time. I need to follow up. ”

Anna S

“I loved this course. It really helped me think about the way I approach people when making a sale and helped me realize that I was doing it all wrong. My biggest takeaway was to treat people the way I would want to be treated. Great course!”

Imara

“I've never had to recruit clients. When I went off on my own, I got lots of new clients but my schedule wasn't filling. After working with Miriam, this changed, I had to focus on getting my existing clients to come back. ”

John